Gartner Research

Market Trends: Five Emerging Artificial Intelligence Use Cases Fuel IT Services Opportunities for Intelligent Automation

Published: 24 March 2017

ID: G00324924

Analyst(s): Arup Roy , Susan Tan


Enterprises expect automation and artificial intelligence to enable the next level of productivity and innovation. Technology product management leaders must embrace intelligent automation in service delivery to reduce costs and create new AI offerings to increase revenue.

Table Of Contents


  • What Are Intelligent Automation Services?
  • Why Are Intelligent Automation Services Disruptive?
  • Why Should Service Providers Adopt Intelligent Automation Services?

Market Trend

  • Intelligent Automation Will Be an Integral Part of Delivering Consulting and Implementation Services and Will Be Infused Into All Next-Generation Service Offerings
  • Intelligent Automation in Outsourcing Services Provides Differentiation and Competitive Advantage
  • Buyer Trends
    • Majority of Respondents Expect AI/Machine Learning Technologies to Impact Their Organizations
    • Buyers Are Exploring Five Emerging AI Use Cases
    • Buyers Rely on Service Providers in Their Adoption of AI Technologies

Contrarian View

  • Unresolved Legal, Regulatory, Ethical and Social Issues With AI Solutions May Slow Adoption

Vendors to Watch

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