Gartner Research

Prepare for Effective Vendor Transitions to Mitigate Costs and Minimize Business Disruption

Published: 27 March 2017

ID: G00324374

Analyst(s): Matt Corsi

Summary

More and more companies are transitioning between technology vendors, led by the growth in digital business. Sourcing and vendor management leaders must proactively prepare and account for the complexity of these vendor transitions to deliver on their expected outcomes.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Assess the Transition Costs and Risks in Your Existing Contracts and Your Policy for Addressing Transitions in New Contracts
    • Step 1: Classify Your Vendors
    • Step 2: Evaluate Existing Contracts and the Current Contracting Process
  • Identify Opportunities to Improve Current Contracts and Establish Policies to Ensure Successful Transitions
    • Step 1: Improve Existing Contracts
    • Step 2: Improve Data Readiness
    • Step 3: Reduce Dependency
    • Step 4: Improve the Contracting Process
  • Establish the Governance Structure for Executing and Overseeing Vendor Transitions
    • Step 1: Develop the Charter
    • Step 2: Create the Transition Plan
    • Step 3: Design the Communications Plan
    • Step 4: Establish a Steering Committee

Case Study

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