Gartner Research

Prepare for Effective Vendor Transitions to Mitigate Costs and Minimize Business Disruption

Published: 27 March 2017

ID: G00324374

Analyst(s): Matt Corsi


More and more companies are transitioning between technology vendors, led by the growth in digital business. Sourcing and vendor management leaders must proactively prepare and account for the complexity of these vendor transitions to deliver on their expected outcomes.

Table Of Contents
  • Key Challenges



  • Assess the Transition Costs and Risks in Your Existing Contracts and Your Policy for Addressing Transitions in New Contracts
    • Step 1: Classify Your Vendors
    • Step 2: Evaluate Existing Contracts and the Current Contracting Process
  • Identify Opportunities to Improve Current Contracts and Establish Policies to Ensure Successful Transitions
    • Step 1: Improve Existing Contracts
    • Step 2: Improve Data Readiness
    • Step 3: Reduce Dependency
    • Step 4: Improve the Contracting Process
  • Establish the Governance Structure for Executing and Overseeing Vendor Transitions
    • Step 1: Develop the Charter
    • Step 2: Create the Transition Plan
    • Step 3: Design the Communications Plan
    • Step 4: Establish a Steering Committee

Case Study

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.