Gartner Research

Market Trends: How CSPs Co-Create With Enterprise Customers to Deliver Innovative Solutions

Published: 28 March 2017

ID: G00320557

Analyst(s): King-Yew Foong


Major communications service providers are now helping enterprises solve tough business problems through co-creation initiatives and strengthening relationships in the process. This research identifies key considerations and practices that help CSP technology business unit leaders achieve success.

Table Of Contents


Market Trend

  • CSPs Are Implementing Co-Creation Initiatives to Strengthen Business Relationships and Create Differentiated Value Propositions
  • Market Structure Trend
    • Many CSPs Are Still in the Early Development Stages of Co-Creation; CSPs Require New Capabilities and Resources to Be Successful
    • Many CSPs Will Need to Focus on Overcoming Four Major Challenges

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