Gartner Research

Critical Capabilities for Managed Workplace Services, North America

Published: 28 March 2017

ID: G00316026

Analyst(s): Gianluca Tramacere, Daniel Barros


This research evaluates 21 service providers on three critical capabilities across three use cases concerning their ability to provide managed workplace services. This research helps sourcing and vendor management leaders select the best MWS vendor for their specific needs.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Atos
    • Bell Techlogix
    • C3i Healthcare Connections
    • Capgemini
    • Cognizant
    • CompuCom
    • CSC
    • Dell Services
    • Fujitsu
    • Genpact
    • HCL Technologies
    • HPE (Enterprise Services)
    • IBM
    • Insight
    • Long View
    • Pomeroy
    • Stefanini
    • TCS
    • Unisys
    • Wipro
    • Zensar
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Remote Support
    • Alternative Support Models
    • Desktop, Mobility & Virtualization
  • Use Cases
    • Service Desk
    • End-User Device
    • Digital Workplace

Inclusion Criteria

  • Critical Capabilities Rating

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