Gartner Research

Ten Ideas for Business Cost Optimization in the Digital Age

Published: 29 March 2017

ID: G00326335

Analyst(s): Barbara Gomolski


Exploiting information technology through the digitalization of business processes and information delivery methods can improve business outcomes. Chief information officers looking to manage cost as part of digitalization can use this research as a framework to build a strong digital business.

Table Of Contents
  • Key Challenges



  • Use These 10 Ideas as a Cost Optimization Checklist
    • Digitalize Business Processes
    • Create a Culture of Continuous Improvement
    • Improve Customer Self-Service
    • Improve Business Efficiency Through Analytics
    • Improve Data Management
    • Invest in Process Automation and Robotics
    • Improve Asset Management
    • Optimize the Supply Chain
    • Improve Inventory Management
    • Utilize Business Process Outsourcing
  • Review and Overcome the Barriers to Business Cost Optimization

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