Gartner Research

IT Services: Gross Margin Benchmarking and Profitability Report

Published: 09 August 2002

ID: G00108460

Analyst(s): Allie Young


Gartner Dataquest conducted primary research to determine gross margin performance for four broad categories of IT services: maintenance and support, consulting and development, management, and solutions.

Table Of Contents
  • Executive Summary
    • Profit in Today's IT Services Market
    • Study Objectives
    • Methodology
    • Key Findings and Highlights
    • Summary and Recommendations
  • Definitions and Methodology
    • Gross Margin: Definitions
    • Methodology
    • Gartner Dataquest Market Segmentation by Company Size
  • Demographics
  • Overall Gross Margin Performance
    • Gross Margin Performance by Company Type, Employee Size and Revenue Size
    • Macroeconomic Forces
    • Major Forces Influencing Profitability
    • Comparison of Overall IT Services Gross Margin and by Specific Services
  • Maintenance Services
    • Software Maintenance and Support Services
    • Hardware Maintenance and Support Services
  • Consulting/Development and Integration Services
    • Consulting Services
    • Development and Integration
    • Education and Training Services
  • Management Services
    • ITO
    • BPO
    • ASP
    • Hosting Services
  • IT Services Solutions
    • SCM
    • CRM
    • E-Business Solutions
  • Summary and Recommendations
    • General Guidelines for IT Services Profitability
  • Services Definitions
    • Hardware Maintenance and Support Services
    • Software Maintenance and Support Services
    • Consulting
    • Development and Integration
    • Education and Training Services
    • ITO Services
    • BPO
    • ASP Services
    • Hosting Services
    • E-Business Services
    • CRM Solutions
    • SCM Solutions
  • Glossary of Terms

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