Gartner Research

Take These Five Steps to Prepare I&O for Digital Business Platforms

Published: 30 March 2017

ID: G00321069

Analyst(s): Hank Marquis , Arun Chandrasekaran , Milind Govekar


Ecosystems enabled by digital business platforms are a new business focus, and supporting them requires new I&O capabilities. I&O leaders must prepare for digital business platforms by following the five steps in Gartner's Digital Platform Engagement Model for I&O.

Table Of Contents
  • Key Challenges



  • Step 1: Engage Customers to Become Transaction-Oriented
  • Step 2: Build Agile and Software Defined IT Systems
  • Step 3: Sense Things to Track, Monitor, Manage, Measure, Secure and Alert
  • Step 4: Join the API Economy to Enable Business Opportunities
  • Step 5: Automate Data-Driven Decision Making

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