Gartner Research

Solution Path for Implementing Unified Communications

Published: 30 March 2017

ID: G00317719

Analyst(s): Mark Cortner


The intersection between unified communications and enterprise collaboration, mobile and cloud initiatives creates a complex set of IT requirements. This Solution Path helps technical professionals transition from traditional siloed communications to an effective UC environment.

Table Of Contents

Problem Statement

Solution Path Diagram

Solution Path

  • 1. Define Vision and Strategy
    • 1.1 Identify Business Requirements
    • 1.2 Instantiate Governance Process
    • 1.3 Instantiate Solution Portfolio Process
    • 1.4 Identify Exit Strategies
  • 2. Perform Gap Analysis
    • 2.1 Assess Current Capabilities
    • 2.2 Identify Capability Gaps
    • 2.3 Prioritize Gap Requirements
  • 3. Evaluate Solution Approaches
    • 3.1 Assess Candidate Solutions
    • 3.2 Assess Service Delivery Models
    • 3.3 Define Solution Architecture
  • 4. Implement and Optimize Selected Solutions
    • 4.1 Create Implementation Plan
    • 4.2 Execute Integration and Migration Plan
    • 4.3 Execute Operations and Support Plan
    • 4.4 Realize Continual Improvement

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