Gartner Research

Market Insight: How to Successfully Transition From BPO to BPS — Leveraging BPaaS, Digital Services and Automation

Published: 31 March 2017

ID: G00310364

Analyst(s): Cathy Tornbohm , TJ Singh


Increasingly complex process environments and digitalization are driving intense changes in the BPO market. Technology business unit leaders in BPS providers should leverage this research to help develop key strategies and messaging to exploit profitable business opportunities.

Table Of Contents


  • Design and Promote Preconfigured Business Services
    • The Opportunity and Challenge of RPA, IA and Digital Technologies
  • Building and Monetizing Centers of Excellence

Background and Context

The Impact


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