Gartner Research

Critical Capabilities for Managed Workplace Services, Europe

Published: 04 April 2017

ID: G00316141

Analyst(s): Gianluca Tramacere, Daniel Barros


As digital capabilities become increasingly important, choosing the right managed workplace service provider involves an in-depth understanding of their overall capabilities. Sourcing and vendor management leaders can use this research to quickly find suitable providers for specific needs.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Atos
    • Capgemini
    • Cognizant
    • Computacenter
    • CSC
    • Dell Services
    • Fujitsu
    • Getronics/GWA
    • HCL Technologies
    • HPE (Enterprise Services)
    • IBM
    • Stefanini
    • T-Systems
    • Unisys
    • Wipro
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Remote Support
    • Alternative Support Models
    • Desktop, Mobility & Virtualization
  • Use Cases
    • Service Desk
    • End-User Device
    • Digital Workplace

Inclusion Criteria

  • Critical Capabilities Rating

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