As digital capabilities become increasingly important, choosing the right managed workplace service provider involves an in-depth understanding of their overall capabilities. Sourcing and vendor management leaders can use this research to quickly find suitable providers for specific needs.
What You Need to Know
- Critical Capabilities Use-Case Graphics
- Dell Services
- HCL Technologies
- HPE (Enterprise Services)
- Product/Service Class Definition
- Critical Capabilities Definition
- Remote Support
- Alternative Support Models
- Desktop, Mobility & Virtualization
- Use Cases
- Service Desk
- End-User Device
- Digital Workplace
- Critical Capabilities Rating
Gartner Recommended Reading
©2021 Gartner, Inc. and/or its affiliates.
All rights reserved.
Gartner is a registered trademark of Gartner, Inc. and its affiliates.
This publication may not be reproduced or distributed in any form without Gartner’s prior written permission.
It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact.
While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information.
Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such.
Your access and use of this publication are governed by Gartner’s Usage Policy.
Gartner prides itself on its reputation for independence and objectivity.
Its research is produced independently by its research organization without input or influence from any third party.
For further information, see
Guiding Principles on Independence and Objectivity.