Gartner Research

An Action Plan for Maturing Vendor Management to a Formal Disciplined Program

Published: 07 April 2017

ID: G00324450

Analyst(s): Joanne Spencer , Christopher Ambrose


Maturing vendor management requires a set of actions to fill the critical gaps in your vendor management competency. Sourcing and vendor management leaders should address four key capabilities that will elevate their influence and improve results.

Table Of Contents
  • Key Challenges


  • What the Gartner ITScore for Vendor Management Maturity Assessment Reveals
  • How to Use This Research


  • Why Organizations Must Mature to Level 3
  • The Characteristics of Level 2 and Level 3 Maturity
  • Formalize a Vendor Management Governance Model
  • Establish Vendor Rules of Engagement
  • Develop the Vendor Management Organizational Structure
  • Develop Performance Management Standards and Metrics

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