Gartner Research

Adopt Development Disciplines to Ensure Digital Workplace Success

Published: 05 April 2017

ID: G00313419

Analyst(s): Van Baker , Jack Santos , Jim Murphy , Anne Thomas


The digital workplace requires establishing disciplines for user experience, redesigning business processes, information delivery through multiple channels and supporting citizen development. We provide a guide to these disciplines for application leaders responsible for digital workplace efforts.

Table Of Contents
  • Key Challenges


  • The Modern Workforce Environment


  • Institutionalize User Experience Design to Engage Your Most Important Stakeholders
    • Introduce Your Organization to Design Thinking
  • Facilitate Collaboration Between Designers and Developers
  • Rethink the Business Processes Associated With Modern Business Applications
  • Focus On Purposeful, Actionable Information to Enable the Digital Business Worker
  • Target Your Business Application Development to Deliver Lightweight, Actionable Information to Multiple Platforms
  • Implement Policies That Empower Citizen Development of Lightweight Business Applications

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