Gartner Research

xSP Competitive Landscape

Published: 22 August 2002

ID: G00108849

Analyst(s): Ben Pring, Allie Young, Bruce M. Caldwell, Lewis M. Clark, Adam W. Couture, Ted Chamberlin


As the xSP market has matured, customers have formed more realistic expectations of xSPs. In turn, xSPs better understand their core business proposition. Profound changes are likely for the market during the next five years.

Table Of Contents
  • Executive Summary
    • Introduction
    • Report Methodology
    • Report Outline
    • Key Findings
    • Recommendations
  • xSP Market Definitions
    • The Unbundling of ASP and xSP Theory
  • xSP Market Overview
    • A Brief History of Technology
    • The Industrialization of Technology-Based Solutions Delivery
    • MSP Consolidation Taking Hold
    • The Future of the Storage Utility
  • Supply-Side Analysis
    • xSP Survey Respondent Characteristics
    • How and Where xSPs Make Money
    • Delivery and Channel Partners
    • Fees, Charges and Contracts
    • Current and Future Solutions Offerings
    • Marketing Concepts and Value Propositions
  • Demand-Side Analysis
    • Survey Objectives
    • Respondent Characteristics
    • Drivers and Inhibitors
    • Services, Satisfaction Levels and Vendors
    • Contracts
    • Service Delivery
  • xSP Market Forecasts
    • Methodology
    • Related Documents
  • Gartner Dataquest Perspective
  • Glossary of Terms

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.