Gartner Research

The Top 10 Digital Insurance IT Imperatives for Ensuring IT Agility and Flexibility

Published: 10 April 2017

ID: G00324221

Analyst(s): Kimberly Harris-Ferrante


Many insurers are still in early stages of their digital maturity or have not embarked on this transformation due to lack of business leadership. Insurance CIOs need to be innovation leaders by building IT environments to prepare their companies for transformation by enabling these 10 imperatives.

Table Of Contents


  • The Top 10 Digital Insurance IT Imperatives
    • Integrated Channel Platforms to Support Cross-Channel Interactions/Transactions
    • Interactive and Digital Customer Channels Built on Customer Preferences for E-Commerce and Self-Service
    • Ability to Support New Distribution Partners Easily With Web-Based Front Ends
    • Ability to Quickly and Efficiently Build and Launch New Insurance Products
    • Open Platform to Support the Digital Ecosystem
    • Business-User-Maintained Workflow and Business Rules
    • Event-Based Processing
    • Data and API Standardization Using Industry Standards
    • Mature Information Architecture for Advanced Analytics
    • IT Environments That Can Support Off-Premises Deployments

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