Gartner Research

2017 CEO Survey: A Financial Services Perspective

Published: 11 April 2017

ID: G00328392

Analyst(s): David Furlonger


The Gartner CEO and Senior Business Executive Survey indicates that market fundamentals, little quantifiable return from digital innovation, and an inability to shift strategy and leadership mindsets bring significant derailment risks for financial services CIOs embarked on digital transformation.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Positive market signals accompany a growth message from financial services CEOs that underlines how successful predigital business capabilities have been, removes a sense of urgency and can even be an impediment to embracing the need for change
  • Digital initiatives are failing to reach the core of the enterprise, inhibited in part by an inability (or unwillingness) to measure outcome
  • Leadership desire to be an industry pioneer is restricted by mental maps that cause executives and strategies to remain within 20th-century cultural, business and legal boundaries
  • Appendix 1: Methodology and Respondent Profile
  • Appendix 2: Supporting Data

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