Gartner Research

Forecast Analysis: Unified Communications, Worldwide, 1Q17 Update

Published: 12 April 2017

ID: G00322157

Analyst(s): Scott Morrison, Daniel O'Connell , Megan Fernandez , Tom Eagle


Global spending on unified communications will grow at a 2.5% CAGR in current U.S. dollars, to reach $42.9 billion in 2021. Cloud telephony and conferencing, as well as group video product support services, will represent the most significant growth opportunities.

Table Of Contents
  • Overview
  • Companion Documents

Forecast Data

Market Impact

  • Mobile Impact
  • Adjacent Collaboration Solution Impact
  • Video Infrastructure Impact


  • Features and Service Types
  • Provider Technology/Service Offerings
  • Delivery Model (Procurement Preferences)
  • Provider Service and License Prices

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