Gartner Research

Lead a Successful CMDB Initiative by Aligning With SACM Capabilities

Published: 13 April 2017

ID: G00327435

Analyst(s): Hank Marquis , Roger Williams , Kenneth Gonzalez


CMDBs can deliver substantial business benefits, but most fail to meet those expectations. I&O leaders must tailor their CMDB initiatives to their enterprises' current service asset and configuration management capabilities in order to deliver meaningful business improvements.

Table Of Contents
  • Key Challenges



  • Stage 1: Sanction Management Data Repositories
    • Case Study Example: Midmarket Firm
  • Stage 2: Enable a Service Asset Inventory
    • Case Study Example: Regional Government Agency
  • Stage 3: Build IT Service View CMDBs
    • Case Study Example: Electrical Cooperative

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