Gartner Research

The Five Keys to Successful Service Provider Transitions

Published: 13 April 2017

ID: G00319733

Analyst(s): Alan Stanley , Stephanie Stoudt-Hansen


Sourcing and vendor management leaders must be prepared to change service providers to avoid service complacency and maintain value. To ensure service continuity, supplier-to-supplier transitions should address five critical areas: KM, IP, client leadership, scope stability and incumbent inclusion.

Table Of Contents
  • Key Challenges



  • Embrace Knowledge Management
  • Head Off the IP Issues
  • Take the Lead
  • Transition "As Is"
  • Include the Incumbent

Case Study

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