Gartner Research

How to Establish an I&O Change Management Process That Supports Agile Development and DevOps

Published: 17 April 2017

ID: G00321448

Analyst(s): George Spafford , Ian Head


Success in DevOps requires an agile approach to IT change management; however, traditional risk-based approaches are a constraint and there is considerable ambiguity. I&O leaders need to develop an ITCM process that balances speed and risk with the needs of customers.

Table Of Contents
  • Key Challenges



  • Determine the Appropriate Balance of Speed and Risk
  • Select a First Mover to Prove ITCM Concepts and Learn
  • Identify the Greatest Constraint in the Change Workflow
  • Optimize the Use of Change Models by Leveraging Pace to Tier IT Services
  • Automate ITCM Workflows

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