Gartner Research

Payer CIO Best Practices for Medicaid Incentive Accounts

Published: 17 April 2017

ID: G00325701

Analyst(s): Bryan Cole


State and federal policymaker interest in Medicaid account programs is rising in the U.S. Medicaid healthcare payer CIOs must proactively build financial reporting, electronic health record transfer and customer service technology solutions to exceed regulatory requirements.

Table Of Contents
  • Key Challenges


  • State Waiver Programs Aim to Increase Beneficiary Engagement


  • National Policymaker Interest Grows in Medicaid Incentive Accounts
  • Mixed Early Evidence on Success
  • Payer CIOs Must Drive Preparation for Medicaid Incentive Accounts Expansion and Evolution
  • Interoperate With Vendors, and Populate Online Data to Ease Financial Account Administration
  • Integrate Provider-Held Electronic Health Record Data to Improve Wellness Incentive Management
  • Invest in Consumer Tools to Exceed Program Goals and Limitations

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