Gartner Research

Change Five Leadership Practices for Effective Digital Software Delivery

Published: 18 April 2017

ID: G00325470

Analyst(s): Bill Swanton , Mike Gilpin , Matthew Hotle


CIOs shifting to digital software delivery often perpetuate "bossy," top-down project and performance management techniques that are unsuited to the fluid, fast-moving digital world. Instead, they should foster a "servant leadership" approach to improving lean, self-organizing and diverse teams.

Table Of Contents


  • Shift the Focus of Your Organization's Delivery Model From Projects to Products
  • Practice Bimodal Governance to Synchronize Mode 1 and Mode 2 Work
  • Establish Self-Organizing, Agile Teams Focused on Specific Products and Customers
  • Flatten the Management Hierarchy by Reducing It to a Few "Servant Leaders"
  • Reform Performance Management Processes to Emphasize Team Accountability and Skills Diversity

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