Gartner Research

Digital Personalization Improves Learner Experience

Published: 18 April 2017

ID: G00308330

Analyst(s): Jeff Freyermuth


Before investing in new learning technologies, application leaders in HRIT need to understand the important role that personalization will play in driving learner engagement and business benefits. This research explores what organizations need to consider to maximize learning investments.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Evolving employee demographics and the digital workplace mean that learning initiatives will fail to meet employee expectations and desired outcomes if systems do not provide better personalization
  • Organizations are emphasizing learner experience but failing to recognize and measure how personalization can improve learner engagement, hindering their ability to deliver timely and relevant content to learners
  • Digital business and the IoT mean an increasing number of touchpoints, thus making contextualized and personalized learning even more challenging for organizations

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