Gartner Research

Digital Personalization Improves Learner Experience

Published: 18 April 2017

ID: G00308330

Analyst(s): Jeff Freyermuth

Summary

Before investing in new learning technologies, application leaders in HRIT need to understand the important role that personalization will play in driving learner engagement and business benefits. This research explores what organizations need to consider to maximize learning investments.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Evolving employee demographics and the digital workplace mean that learning initiatives will fail to meet employee expectations and desired outcomes if systems do not provide better personalization
  • Organizations are emphasizing learner experience but failing to recognize and measure how personalization can improve learner engagement, hindering their ability to deliver timely and relevant content to learners
  • Digital business and the IoT mean an increasing number of touchpoints, thus making contextualized and personalized learning even more challenging for organizations

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.