Gartner Research

Assessing the Impact of Virtual Personal Assistants in the Workplace

Published: 18 April 2017

ID: G00323264

Analyst(s): Mark Lockwood

Summary

An influx of consumer VPA systems from Amazon, Apple, Google and Microsoft into the workplace is causing businesses to seek productivity improvements from this technology. Technical Professionals must weigh the potential of these services against the security concerns they bring.

Table Of Contents

Analysis

  • Local Security
    • What Must Change?
  • Remote Security
    • What Must Change?
  • Interoperability and Nuance
    • What Must Change?
  • Centralized Management
    • What Must Change?
  • Create a Risk-Based Assessment for Consumer VPAs in the Workplace
  • Push Consumer VPA Vendors to Be Transparent
  • Utilize Existing Tools and Create Written Policies to Govern Use of Consumer VPAs
  • Execute VPA Testing With Microsoft Cortana Using Enterprise Credentials If VPA Functionality Is Required in the Near Future

Conclusion

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