Gartner Research

Case Study Part 2: Cisco's Service Management Operating System Embeds Supply Chain Segmentation in Operations With SCaaSA

Published: 27 April 2017

ID: G00310482

Analyst(s): Jennifer Loveland


All industries must adapt supply chain designs to meet changing needs. Supply chain leaders can increase design agility and cross-functional collaboration using this case study to evolve beyond fixed segment definitions to a modular service portfolio architecture for strategy, design and governance.

Table Of Contents
  • Key Challenges



  • Create a SCaaSA Through a Transformation Program
    • Purpose
    • Team
    • Transformation Focus
    • Launch
  • Transform Four Components to Enable a SCaaSA
    • Modular Service Portfolio Provides the Building Blocks for Supply Chain Outcomes
    • Process Life Cycles Tie Services to Supply Chain Actions
    • Management Operating System Defines Operational Service Governance
    • Design Operating System Defines Service Improvement Governance
  • Embed SCaaSA in Supply Chain Design and Operations for Success

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