Gartner Research

China Summary Translation: 'Architecture of Conversational Platforms'

Published: 28 April 2017

ID: G00328166

Analyst(s): Sandy Shen , Magnus Revang


Conversational interfaces will revolutionize how humans relate to machines, and EA and technology innovation leaders must understand this new paradigm to stay ahead. We look at chatbot frameworks and virtual assistants — VCAs, VPAs and VEAs — through the lens of a common conversational architecture.

Table Of Contents



Architecture of Conversational Platforms

  • Key Findings
  • Recommendations


  • Architecture
  • Capabilities
    • User Interface
    • Processing
    • Contextual Awareness
    • Handling
    • Integration
    • Response Generation
    • Exception Handling
    • Analytics/Supervision
    • What About End-to-End Machine Learning?
  • Using This Document Effectively

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