Gartner Research

Vendor Rating: Verizon

Published: 28 April 2017

ID: G00317718

Analyst(s): Frank Marsala , Eric Goodness , Christine Tenneson , Toby Bussa , Ted Chamberlin , Bill Menezes , Ted Corbett , Daniel O'Connell , Danellie Young


During the past year, Verizon improved customer services, led with innovative network services, and extended its portfolio of value-added applications and services. IT leaders evaluating IT and communications services should consider the breadth of Verizon's portfolio and geographic scope.

Table Of Contents

Overall Rating

  • Overall Rating: Positive

Detailed Rating

  • Product/Service: Strong
  • Support/Account Management: Positive
  • Pricing Structure: Positive
  • Technology/Methodology: Strong
  • Strategy: Positive
  • Corporate Viability: Positive
    • Financial: Variable

Additional Analyst Insights

  • Managed Services and the U.S. Federal Government
    • Managed Security Services
    • Internet of Things
    • Unified Communications as a Service
    • Customer Contact and Customer Experience Services
    • Digital Marketing Analytics
    • Federal Government

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.