Gartner Research

Case Study, Part 1: Cisco's Supply-Chain-as-a-Service Architecture Enables Subscription Solutions in a Digital Business Transformation

Published: 27 April 2017

ID: G00327784

Analyst(s): Jennifer Loveland


All industries must adapt supply chain designs to meet changing needs. CSCOs can increase design agility and cross-functional collaboration using this case study to evolve beyond fixed segment definitions to a modular service portfolio architecture for strategy, design and governance.

Table Of Contents
  • Key Challenges



  • Develop a SCaaSA to Increase Supply Chain Agility and Focus on Customer and Business Value
  • Create a SCaaSA Through a Transformation Program
    • Purpose
    • Team
    • Transformation Focus
    • Launch
  • Senior Leadership Engagement Critical for SCaaSA Success
  • SCaaSA Focuses Supply Chain Culture and Actions on Business and Customer Value
  • SCaaSA Enables Corporate Shift to Selling Solutions and XaaS

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