Gartner Research

Maximize Supplier Participation in Digital Initiatives by Including Supplier Experience in Program Design

Published: 28 April 2017

ID: G00326431

Analyst(s): Deborah Wilson , Mary Wilcox


Positive supplier experience is a key success factor for multienterprise, B2B initiatives such as digital order management, e-invoicing and self-service supplier registration. Here's what application leaders for buying organizations can do to deliver supplier engagement and ROI.

Table Of Contents
  • Key Challenges



  • Solicit Input on Functional Support From a Sample of Suppliers Before Committing to a Digital Ecosystem Platform Vendor
  • Select a Pricing Model That Suppliers Find Fair and in Line With Benefits Received
  • Implement a Comprehensive Supplier Onboarding and Support Plan That Spans Technical, Business Process and Support Program Attributes
  • Give Suppliers Channel Options for Providing and Receiving Data, and Help Them Choose the Best Option for Their Business

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