Gartner Research

Build Your 'A Team' to Lead Successful Digital Workplace Programs

Published: 28 April 2017

ID: G00299506

Analyst(s): Achint Aggarwal , Carol Rozwell


Leaders aiming to transform their organizations into digital businesses look toward their CIOs to design and execute digital workplace programs. This research will help CIOs build a team with the necessary skills and experience to lead winning digital workplace efforts.

Table Of Contents
  • Key Challenges



  • Recruit Core Members of the A Team Who Have a Balanced Set of Knowledge, Skills, Experience and Leadership Behaviors From Their Domain Areas
    • The Role of Human Resources as a Core Member of the A Team
    • The Role of Facilities Management as a Core Member of the A Team
  • Establish the Role Critical Members of the A Team Play in Defining Business Outcomes, Redesigning Work Activities and Communicating Digital Workplace Program Value
    • The Role of the Business Unit Leader as a Critical Member of the A Team
    • The Role of the Business Process Analyst as a Critical Member of the A Team
    • The Role of the Corporate Communications Professional as a Critical Member of the A Team
  • Embrace the Casual Members of the A Team as They Are Needed for Specific Projects Throughout the Digital Workplace Project Life Cycle
  • A Team Participation Varies During Four Phases of a Project Life Cycle

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