Gartner Research

The Future of Experience in Healthcare Demands a Consumer-Aligned, Collaborative Ecosystem

Published: 28 April 2017

ID: G00323533

Analyst(s): Jeff Cribbs , Mark E. Gilbert


The future of experience in healthcare demands an ecosystem of entities that align their business models with consumer goals through a shared commitment to collaboration, interoperability and consumer empowerment. Healthcare CIOs can define, participate in or resist this future.

Table Of Contents


  • Challenges Characterize the Current State of Consumer Experience in Healthcare
  • Business Objectives and Strategies for Improving Consumer Experience in Healthcare
  • The Health Ecosystem
  • Emerging Technologies Will Create New Possibilities for Consumer Experience in Healthcare
  • Prioritize Technology Investments in Your Consumer Engagement Competencies by Identifying the Minimal Viable Consumer Health Experiences That Have Near-Term Business Impact

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