The future of experience in healthcare demands an ecosystem of entities that align their business models with consumer goals through a shared commitment to collaboration, interoperability and consumer empowerment. Healthcare CIOs can define, participate in or resist this future.
- Challenges Characterize the Current State of Consumer Experience in Healthcare
- Business Objectives and Strategies for Improving Consumer Experience in Healthcare
- The Health Ecosystem
- Emerging Technologies Will Create New Possibilities for Consumer Experience in Healthcare
- Prioritize Technology Investments in Your Consumer Engagement Competencies by Identifying the Minimal Viable Consumer Health Experiences That Have Near-Term Business Impact
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