Gartner Research

Market Trends: Deliver Competitive ITOM by Integrating Open Source and Cloud Services

Published: 28 April 2017

ID: G00324513

Analyst(s): Matthew Cheung , Federico De Silva , Laurie Wurster


Digital transformation and IoT initiatives are driving ITOM tools to acquire new functions and delivery models. Technology product management leaders should leverage open source to achieve a faster time to market and operationalize offerings through cloud services.

Table Of Contents


Market Trend

  • Digital Business and IoT Drive Growth of Investment in ITOM Through 2020
  • Open-Source ITOM Tools Gain Acceptance and Popularity
  • "Cloud" or "as-a-Service" Model Delivers ITOM
  • Future of Cloud Services and OSS for ITOM
  • Demand Is Increasing for Technologies Like AIOps

Contrarian View

  • If Enterprise Digital Business Does Not Progress, Open-Source ITOM and Cloud Model Will Not Be Needed

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