Gartner Research

Future of Experience: A Gartner Theme Insight Report

Published: 05 May 2017

ID: G00328631

Analyst(s): Lisa Callinan , Helen Poitevin , Magnus Revang , Jessica Ekholm , Augie Ray , Ed Thompson


Being competitive requires enterprises to adapt more quickly to the experience of customers, employees and users. This collection of research notes analyzes the future of experience from the perspectives of IT, marketing, supply chain, and technology and service provider leaders.

Table Of Contents
  • Opportunities and Challenges
  • What You Need to Know

Insight From the Analyst

  • Experience Is The Watchword of Our Age

Executive Overview

  • Definitions
  • Theme

Research Highlights

  • The Future of Customer Experience for IT Leaders
    • Related Research
    • Industry-Specific Related Research
  • The Future of Customer Experience for Marketing Leaders
    • Related Research
  • The Future of Customer Experience for Supply Chain Leaders
    • Related Research
  • The Future of Experience for Technology Providers
    • Related Research
  • The Future of Employee Experience
    • Related Research
  • The Future of User Experience
    • Related Research

Related Priorities

Related Resources

  • Webinars
  • Articles

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