Gartner Research

Critical Soft Skills Required to Be a Successful Program Manager

Published: 04 May 2017

ID: G00316286

Analyst(s): Mbula Schoen , Jack Santos


Program and portfolio management leaders should understand that good program managers don't necessarily descend from good project managers. Program management encompasses major interdependent organizational initiatives and requires specific soft skills different from those in the project realm.

Table Of Contents
  • Key Challenges



  • Establish a Shared Vision for Program Outcomes
  • Build Consensus Through Active Listening, Empathy and the Application of Emotional Intelligence
  • Improve the Odds of Finding a Win-Win Solution in Conflict Resolution
  • Become Politically Savvy by Networking Throughout the Organization
  • Instill a Drive Toward Success

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