Gartner Research

Reduce Your Software Maintenance and Support Costs by Up to 50% by Deploying These Often-Overlooked but Effective Best Practices

Published: 04 May 2017

ID: G00331726

Analyst(s): Roberto Sacco, Rob Wilkes

Summary

Sourcing and vendor management leaders who focus on software procurement often struggle to reduce onerous software license maintenance and support costs. Here, we offer best-practice techniques to help significantly reduce those annual recurring costs for on-premises software licenses.

Table Of Contents
  • Key Challenges

Analysis

  • Investigate the Different Levels of Support That May Be on Offer From Your Software Vendors
    • Different Support Offerings Deliver Different Levels of Service to Justify the Price
  • Reduce Shelfware by Including It in All Negotiations With the Vendor; European Licensees Should Investigate Reselling Shelfware on the Used Software Market
    • Some Light at the End of the Shelfware Tunnel for European Licensees
  • Evaluate the Potential of Third-Party Support as Well as an In-House Self-Supported Model
    • Rules of Engagement for Using Third-Party Support
  • For Applications That Are Unsuitable for Third-Party Support, Consider a Multiyear Support Commitment as a Way to Avoid the Annual Support Uplift

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