Gartner Research

Virtual Teaming: 10 Principles for Success

Published: 16 September 2002

ID: G00109951

Analyst(s): Michael A. Bell


Learning how to lead and participate in virtual teams has become a fundamental imperative for surviving and succeeding in today's connected economy. To ensure that executives and knowledge workers are equipped to meet this challenge, they must focus on 10 key principles for virtual-team success.

Table Of Contents
  • Management Summary
  • Introduction
    • The Virtual Team Defined
    • The Risks and Benefits of Virtual Teaming
  • Ten Principles for Virtual-Team Success
    • Leadership Imperatives
    • The Power of Purpose
    • The Trust Factor
    • The Startup Process
    • Team Linkages: Staying Connected
    • Communication Protocols
    • The Operating Agreement
    • Team Culture
    • Teams and Communities
    • Tools and Technologies
  • Virtual-Team Principles in Action: Two Case Studies
    • Boeing-Rocketdyne
    • Royal Dutch/Shell
  • Summary and Recommendations
  • Recommended Reading on Virtual Teams

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