Gartner Research

Market Opportunity Map: IT Services, Worldwide

Published: 05 May 2017

ID: G00319819

Analyst(s): Fred Ng, Sandra Notardonato , Dean Blackmore , Arup Roy


Intelligent automation services, digital business and service optimization/innovation will disrupt profitability in the IT services industry. Technology business unit leaders must adapt their business model.

Table Of Contents

Market Opportunity Map

Market Opportunities Overview

  • Definition and Scope
  • Description of Markets


  • Technology Trends
    • Intelligent Automation Services
    • Digital Business
    • Service Optimization/Innovation
  • Buyer Trends
    • Intelligent Automation Services
    • Digital Business
    • Service Optimization/Innovation
  • Sellers' Strategic Options
    • Intelligent Automation Services
    • Digital Business
    • Service Optimization/Innovation

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