Gartner Research

Market Guide for Travel Expense Management Software

Published: 08 May 2017

ID: G00302126

Analyst(s): Chris Pang


Submitting expenses is often a tedious and inefficient task for employees and finance departments alike. Application leaders should evaluate how modern TEM applications can substantially improve the end-user experience and add business value for the organization.

Table Of Contents

Market Definition

Market Direction

Market Analysis

  • Multitenant SaaS Has Become the Norm for Deploying TEM, but It's Not the Only Option
  • Most Offerings Allow You to Capture Receipt Images With a Camera Phone, so Probe Deeper on What Happens to the Image Receipt
  • Policy Enforcement and Automation Are Key Design Principles of TEM Tools, but Ease of Use Should Not Suffer
  • Exploiting Expense Data More Fully Is a Key Area of Investment for TEM Providers
  • Industry Compliance Reporting Is a Differentiator
  • As-Is Out-of-the-Box Country Localization
  • Suite Versus Domain Specialist

Representative Vendors

  • Abacus
  • Apptricity
  • Captio
  • Chrome River
  • Concur
  • Coupa
  • Expensify
  • Expenzing
  • Infor
  • Ivalua
  • KDS
  • MobileXpense
  • Oracle
  • Serko
  • Unit4
  • Workday
  • Zucchetti Group

Market Recommendations

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