Gartner Research

Focus on Six Capabilities to Master Supply Chain Customer Collaboration for Value Creation

Published: 09 May 2017

ID: G00317177

Analyst(s): Simon Bailey , Beth Coppinger , Chris Poole


Achieving supply chain collaboration with customers is a complex journey. Supply chain leaders responsible for customer service can use this research to understand the six capabilities of the customer collaboration maturity model and how to advance through them to drive joint value creation.

Table Of Contents
  • Key Challenges



  • Use the Maturity Model to Drive Improvement
    • Stage 1: Efficient Transactions
    • Stage 2: Transactional Collaboration
    • Stage 3: Transitional Collaboration
    • Stage 4: Bilateral Collaboration
    • Stage 5: Multilateral Collaboration

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