Gartner Research

Revisit Your Enterprise Mobility Management Practices to Prepare for EU GDPR

Published: 09 May 2017

ID: G00321305

Analyst(s): Manjunath Bhat , Bart Willemsen


The European Union's General Data Protection Regulation goes into effect on 25 May 2018. I&O leaders in companies based in the EU or processing data from EU residents must ensure that their mobile management policies adhere to provisions of the new law or face severe penalties.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • With the GDPR expanding the definition of personal data to include any information that can uniquely identify an individual, I&O leaders must address privacy concerns by providing clear guidance to mobile users about what EMM can and cannot monitor
  • GDPR eliminates the concept of a blanket consent for collecting personal data, requiring I&O leaders to collect mobile data only for specified business purposes
    • GDPR Does Not Replace Other Laws Impacting User Privacy
    • The Terms of Use Must Reflect the Purpose of Data Collection
  • Loss of a managed mobile device containing personal data constitutes a breach with fines up to €20 million, or 4% of total yearly worldwide turnover (whichever is higher), thus making I&O leaders responsible for implementing security measures such as encryption and remote wipe
    • Protection of Privacy by Design
    • How EMM Can Help Mitigate Risks of Personal Data Theft

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