Gartner Research

How Abu Dhabi's Department of Finance Transformed Its Business by Consolidating ERP Systems

Published: 11 May 2017

ID: G00320589

Analyst(s): Duy Nguyen , Alia Mendonsa


Abu Dhabi's Department of Finance consolidated over 30 ERP systems to support 64 government entities with over 20,000 users. Public-sector CIOs should evaluate the lessons learned from this case study and apply them to their organizations' ERP initiatives to improve business results.

Table Of Contents
  • Key Challenges



  • Include a Business Sponsor on the Steering Committee
    • Critical Success Factors
    • Gartner Recommended Reading
  • Manage Change Using Proper Governance and Gate Review Models
    • Critical Success Factors
    • Gartner Recommended Reading
  • Take an Agile Acquisition Approach to Excel at Project Delivery
    • Critical Success Factors
    • Gartner Recommended Reading
  • Use Superusers as Change Agents
    • Critical Success Factors
    • Gartner Recommended Reading


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