Gartner Research

Microsoft's Office 365 Support Change Will Increase Costs for Some Customers, but Eases Transitions

Published: 16 May 2017

ID: G00324129

Analyst(s): Michael Silver , Stephen White


Microsoft's new system requirements encourage I&O leaders to move away from traditional Office Professional Plus to Office 365 ProPlus for users accessing Exchange Online and other Office 365 cloud-based services. Microsoft also announced new timing and tools to help organizations implement updates.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Microsoft's new system requirements will require I&O leaders in those organizations using Office 365 online services to run either Office 365 ProPlus or an Office volume license client software that shipped less than five years prior
  • Microsoft's new six-month update and its 18-month support cadence and tools will make it easier for I&O leaders to implement updates to the Windows desktop client in Office 365 ProPlus, but vendor support issues could still be problematic

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