Gartner Research

Follow Three Principles to Improve User Adoption of Records Management Tools

Published: 17 May 2017

ID: G00318668

Analyst(s): Michael Woodbridge , Joe Mariano


Poor user adoption is the biggest obstacle to effective implementation of records management programs. Application leaders should embrace three principles to enhance user adoption and avoid repeating past mistakes.

Table Of Contents
  • Key Challenges



  • Simplify the User Experience
  • Automate Records Classification by Embracing Vendors' Emerging Technologies
  • Motivate Employees to Use the Records Management System Productively

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