Gartner Research

Evolving and Disruptive Technologies Are Critical to Streamlining Records Management Programs

Published: 17 May 2017

ID: G00327936

Analyst(s): Michael Woodbridge , Joe Mariano

Summary

Application leaders have often struggled to simplify records management programs. Now, however, advances in automation and disruptive technologies like blockchain and conversational artificial intelligence offer promising new ways to solve common problems.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Methods of automation have advanced to the point that application leaders can now deploy them successfully within mature records management programs
    • Identification Methods
    • Classification Methods
  • APIs and other connectors enable application leaders to federate records management functionality with other repositories without having to move content
  • Disruptive technologies like blockchain and conversational AI are emerging to enable application leaders to provide greater levels of validation and deliver more natural employee experiences

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