Gartner Research

James Avery Craftsman Breaks Down Organizational Barriers by Focusing on Business Outcomes

Published: 19 May 2017

ID: G00333745

Analyst(s): John MacDorman , Remi Gulzar


Transitioning from rudimentary governance to a modern approach has enabled James Avery Craftsman to not only expand IT demand for core services but also to adopt new competitive uses of digital technology.

Table Of Contents

Case Study

  • Implementing IT Governance Based on Business Outcomes
  • Expanding the Scope of IT Governance to Include Digital Business
  • Fast Path to Adaptive Governance

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