Gartner Research

Three Steps for Supply Chain Leaders to Prepare for and Manage Product Recalls

Published: 19 May 2017

ID: G00326856

Analyst(s): Andrew Stevens , Beth Coppinger , Chris Poole


Recalls have reputational, commercial and operational impacts for manufacturers. Supply chain leaders responsible for customer service and logistics can use the three steps outlined in this research to prepare for recalls and manage them effectively.

Table Of Contents
  • Key Challenges



  • Create a Clear Product Recall Plan Covering Customer Service and Logistics Implications
  • Communicate Openly With Customers and Distributors When a Recall Happens — Be Clear on What Needs to Happen and When
  • Execute the Physical Aspects of the Recall to Ensure the Proper Disposition of the Product Followed by the Rapid Replenishment of Replacement Product
    • Physical Recall
    • Replenishment of New Replacement Product

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