Gartner Research

Retail Supply Chain Leaders' Metrics Reflect Today's Unified Commerce Environment

Published: 26 May 2017

ID: G00332374

Analyst(s): Mike Griswold


Many retailers struggle to define an organizationwide, end-to-end focused set of metrics relative for today's unified commerce environment. This note provides input for supply chain leaders in retail on creating a retail supply chain hierarchy of metrics that reflects unified commerce requirements.

Table Of Contents


  • Unified Commerce Sales Growth Forces a New Set of Metrics
  • Revenue No Longer Granular Enough to Evaluate Financial Effectiveness
  • Operational Effectiveness Metrics Must Reflect Unified Commerce Requirements
  • HoM Enables Process and Technology Key Initiatives

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