Gartner Research

Manage Operational Risk and Cybersecurity as a Business Service

Published: 26 May 2017

ID: G00329449

Analyst(s): Paul Proctor , Jeffrey Wheatman , Rob McMillan , Sam Olyaei


Risk and security services can be created that are sustainable and that deliver variable levels of risk at defined cost. CIOs should work with their risk and security officers to create governance that allows the business units to choose their level of protection and cost.

Table Of Contents
  • Key Challenges



  • Step 1: Develop an Executive Narrative to Reset Perspective on Operational Risk and Cybersecurity
  • Step 2: Formalize the Risk and Security Program
  • Step 3: Establish the Risk and Security Business Service Portfolio and Catalog, and Validate With the Rest of the Business
  • Step 4: Determine Standard Costs for Risk and Security Business Services
  • Step 5: Enable the Business Units to Choose Service Levels Based on the Cost Benefit and the Desired Level of Risk
  • Step 6: Manage Risk and Security Budget as a Function of the Selected Service Level, and Use Chargeback or Showback to Link the Budget to Business Benefit
  • Addressing Common Questions About This Approach Applied to Cybersecurity

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