Gartner Research

Customer Payment Data, a Catalyst for Digital Banking Transformation

Published: 24 May 2017

ID: G00327649

Analyst(s): Christophe Uzureau , Alistair Newton

Summary

This framework will support CIOs in building a payment data strategy to navigate cross-LOB silos, fend off market entry by fintech startups and respond to new regulations. The objective is to make customer data a key focal point of digital banking transformation.

Table Of Contents

Analysis

  • Start With a Payment Data Strategy
  • A Question of Trust
  • This Is Urgent
  • How to Build a Payment Data Strategy
    • The Level of Transfer of Autonomy From the Customer
    • The Level of Commitment From the Customer
    • Populating Gartner's Payment Data Strategic Framework
  • Managing Customer Consent to Monetize Trust

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