Gartner Research

Business-to-Employee Initiatives: Managing Implementation

Published: 04 October 2002

ID: G00110533

Analyst(s): Tom Berg, Gene Phifer , Kathy Harris


Business-to-employee (B2E) requires enterprises to aggressively adopt the Internet as the primary platform for delivering employee services and for employees to conduct their work. However, B2E brings radical changes that will challenge enterprise efforts to move work to the Web.

Table Of Contents
  • Management Summary
  • Introduction
    • The Language of B2E
    • B2E Services
    • Pillars of B2E
    • Unification, Yet Differentiation: The Critical Success Factor of B2E Implementation
  • Road Map for B2E
    • B2E Strategy
    • The Road Map for Managing B2E Implementation
  • Define B2E Governance
    • Goals of Governance
    • Structure of Governance
    • Focus Areas of Governance
  • Define Technical Infrastructure
    • The Building Blocks of B2E Technology Solutions
    • The Relationship of Portals and B2E Technology Solutions
    • Web-Based Architecture
    • Deployment Strategies
  • Define How Work is Moved to the Web
  • Identify Work and Process Changes
  • Hewlett-Packard Case Study
  • The Next Generation of B2E: Trends, Issues and Next Steps
  • Acronym Key

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