Gartner Research

Reduce the Visibility Gap for Microsoft Skype for Business With the Right Monitoring Strategy

Published: 24 May 2017

ID: G00313742

Analyst(s): Mike Fasciani , Bern Elliot , Vivek Bhalla


I&O leaders responsible for network/collaboration teams deploying SfB voice and video functionality need to implement network monitoring to meet user experience expectations. Use Gartner's best practices to align the correct tooling to the elements and architecture of the environment being deployed.

Table Of Contents
  • Key Challenges



  • Exploit the Three Fundamentals Involved in Operational Unified Communications Monitoring
    • Availability and Health Monitoring of SfB UC
    • Digital Experience and Call Quality Monitoring
    • Performance Monitoring of UC
    • Further Considerations
  • Determine the Architecture and Elements Being Deployed in the SfB Environment
  • Optimize Costs and Resources by Increasing Tooling Investments as Use Cases Expand
    • Microsoft-Derived Data Sources
    • Microsoft APIs for Third-Party Vendors
    • Microsoft's In-house Tooling
    • Managing SfB Performance Independently
    • How to Leverage Monitoring Investments Across the Organization
  • Summary

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